Customer & Terminal Context
Our client is a leading vehicle logistics provider in the Baltic region, specializing in multimodal transport, terminal operations, and storage for cars, LCVs, and spare parts. We cooperate exclusively with their terminals and subsidiaries in Lithuania, Estonia, and Finland, handling over 250,000 vehicle movements annually through these key facilities. These sites feature advanced PDI centers, rail connectivity, and efficient warehousing to support manufacturers and dealers across Northern Europe.
Operational Challenge
Running vehicle terminals at volume means keeping track of every unit from the moment it comes off the vessel until it leaves the yard. Where each car is, what needs to happen to it, what has been done, and who is paying for what — all of that has to be available and accurate, across shifts and across locations.
Before the current system, much of this coordination happened through spreadsheets and email. Vehicle status updates were manual. Communication between yard, operations and documentation teams depended on people rather than process. It worked, but as volumes grew and operations expanded into additional countries, the gaps became harder to manage — slower processing, more room for errors, and limited visibility for partners waiting on status updates.
Solution: Cone Center Vehicle Terminal Management System
Our client's terminals run on a single Cone Center system that covers operations from intake through dispatch.
When vehicles arrive, they are scanned and registered by VIN, allocated a yard position and tracked from that point forward. Preparation work — PDI, cleaning, technical services — is assigned and confirmed within the same system. So is the commercial side: tariffs, service pricing, invoicing and claims handling all sit in one environment rather than being managed separately.
Customers and partners interact through a client portal where they can submit orders, track vehicle status and file claims with structured damage reporting. Terminal staff and external stakeholders work from the same data.
The system also supports operational reporting and CO₂ calculation at each terminal location.
Outcomes & Long-Term Cooperation
The system was originally implemented for our client's Estonian operations and has since been deployed in Finland and Lithuania. Over more than a decade of cooperation, it has been developed and adapted based on their actual operational requirements — not delivered as a fixed product and left to run.
That approach — building the system alongside the customer rather than ahead of them — is what has kept it in daily use for twelve years.
Stakeholder Perspective
According to the CEO:
"The system has been part of our daily terminal operations for more than a decade. It gives us reliable control over vehicle movements, preparation services and commercial processes, and it continues to evolve together with our operations."
